Privacy policy
Your data should have a job.
Effective January 2026. Havlo collects information only when it helps us answer an inquiry, coordinate housing work, protect the relationship, or meet a legal obligation.
1. Information we collect
We collect information needed to provide real estate brokerage, property management, resident support, and rental search services. This may include name, email, phone number, property preferences, showing details, application information, service requests, communication history, and account activity.
2. How we use information
We use information to answer inquiries, schedule showings, process applications, coordinate maintenance, support owners and residents, deliver service messages, protect security, meet legal obligations, and improve reliability.
We do not use personal information to make hidden eligibility decisions. Sensitive housing decisions remain subject to applicable law, verified information, and responsible human review.
3. Service providers
We share limited information with providers that help operate Havlo, such as Rentvine for property management records, Postmark for email delivery, Telnyx for SMS/voice transport, analytics tools, and error monitoring services.
Service providers receive only the information needed for their stated role. Havlo remains responsible for explaining its privacy practices and helping people reach the appropriate service.
4. Cookies and tracking
We use essential cookies for site function and may use analytics cookies to understand performance and usage. Non-essential tracking should be consent-based where required.
5. Voice and call recording
Calls handled through our communication systems may be recorded for service quality, proof, compliance, and training. Recording disclosure is provided where required by law.
6. Your rights
You may request access, export, restriction, or removal of your personal data through the privacy request form on this page. Havlo will verify the request, remove what it can, and explain any record that legal, audit, brokerage, accounting, security, or property-management obligations require it to retain.
7. California residents
California residents may request disclosure, correction, deletion, and opt-out rights under applicable California privacy law, including the CCPA and CPRA where they apply. Havlo does not sell personal information and does not share personal information for cross-context behavioral advertising.
You may ask what categories of personal information we collect, the sources of that information, the business purposes for collection, and the categories of providers with whom information is shared. You may also request deletion or correction, subject to exceptions for transactions, security, legal obligations, audit records, and housing operations that must remain provable.
We will not discriminate against you for exercising privacy rights. Submit a request through the form on this page or call (832) 535-7535. We verify identity before processing requests.
Plain-language summary: Havlo does not sell personal information. We collect and share only what a real housing, service, safety, or legal purpose requires, and you may always ask us to remove your information.
Terms of service
Clear rules for accountable service.
Effective January 2026. These terms define how Havlo's site, brokerage services, property management services, and digital tools may be used.
1. Acceptance
By using the Havlo platform, including havlo.group, resident and owner portals, listing pages, showing tools, communication tools, and related services, you agree to these terms. If you do not agree, do not use the platform.
2. Services
Havlo Group provides licensed Texas brokerage services, property management services, rental search experiences, owner/resident support, and related coordination tools.
Property availability, pricing, photos, fees, dates, and listing details may change and should be verified before a decision is made.
3. Responsible technology
Havlo uses software to help organize information, reminders, drafts, and service records. Important actions remain subject to applicable law, verified information, required approval, and responsible human oversight.
- Generated or assisted content is informational and should be verified.
- Legal, financial, tax, screening, lease, trust-accounting, and eviction matters require appropriate human accountability.
- Havlo may pause a request when responsible review is needed.
4. User responsibilities
You agree to provide accurate information, use Havlo for lawful purposes, keep account credentials secure, avoid disrupting the platform, and follow Fair Housing and other applicable laws.
5. Privacy
Havlo does not sell personal information. Data is used for legitimate housing, service, compliance, security, and operational purposes.
6. Fair Housing
Havlo is committed to equal housing opportunity. Screening, showing, leasing, marketing, renewals, maintenance, and support should be handled consistently under applicable law.
7. TREC and brokerage disclosures
Havlo Group is a licensed Texas real estate brokerage. Christopher Thomas Gross is a licensed Texas Real Estate Broker, TREC #625244. Havlo Group brokerage license #9016404.
Texas consumers may contact the Texas Real Estate Commission at trec.texas.gov.
8. Liability and verification
The platform is provided as available. Havlo is not responsible for indirect or consequential damages from use of the platform. Nothing in these terms limits liability that cannot be limited by law.
9. Governing law
These terms are interpreted under Texas law. Disputes are handled in the appropriate courts of Harris County, Texas, unless applicable law requires another venue.
10. Contact
Questions about these terms may be sent to legal@havlo.group or by phone at (832) 535-7535.
Plain-language summary: Use Havlo honestly, verify important housing information, and expect sensitive decisions to remain accountable to law, licensed responsibility, and reliable records.
Fair Housing
Equal housing opportunity guides every service.
Havlo supports the Fair Housing Act, the Texas Fair Housing Act, and applicable federal, state, and local fair housing laws.
Our commitment
Havlo does not discriminate based on race, color, religion, sex, national origin, familial status, disability, sexual orientation, gender identity, marital status, source of income, or any other characteristic protected by applicable law.
What this means in practice
- Advertising and marketing should not discourage protected classes.
- Showings, applications, screening, lease terms, and renewals should follow consistent criteria.
- Maintenance, support, and owner/resident communication should be handled with the same standard of care.
Reasonable accommodations
Havlo provides reasonable accommodations and modifications as required by law. Contact us to discuss disability-related accommodation requests, service animals, emotional support animals, or accessibility needs.
Filing a complaint
If you believe you experienced housing discrimination, contact Havlo at fairhousing@havlo.group, the U.S. Department of Housing and Urban Development, or the Texas Workforce Commission Civil Rights Division.
HUD Fair Housing line: 1-800-669-9777. Texas Workforce Commission Civil Rights Division: 1-888-452-4778.
Havlo Group is an Equal Housing Opportunity provider.
Texas brokerage disclosures
Licensed responsibility stays visible.
Havlo Group is a licensed Texas real estate brokerage. Christopher Thomas Gross is a licensed Texas Real Estate Broker #625244. Havlo Group brokerage license #9016404.
Open Information About Brokerage Services
Open the Consumer Protection Notice
Texas consumers may also contact the Texas Real Estate Commission at trec.texas.gov.
Accessibility
Housing information should be reachable.
Havlo works toward accessible digital experiences using semantic structure, keyboard support, screen reader compatibility, sufficient contrast, and reduced-motion support.
If you need information in another format or encounter an accessibility barrier, email accessibility@havlo.group or call (832) 535-7535.
Security
Report a security concern directly.
Havlo uses standard security practices for data in transit and at rest, administrative access, input validation, rate limits, CSRF protection, security headers, and responsible disclosure.
Security reports may be sent to security@havlo.group. Our security.txt file is available at /.well-known/security.txt.
DMCA notice
Copyright notices need specific evidence.
If you believe content on Havlo infringes your copyright, send a takedown notice with the copyrighted work, the material location, your contact information, a good-faith statement, an accuracy statement under penalty of perjury, and your physical or electronic signature.
DMCA notices and counter-notifications may be sent to legal@havlo.group with the subject line “DMCA Notice.”
