This Privacy Policy describes how Havlo collects, uses, stores, and protects your personal information, and explains your rights and choices regarding that information.
1. Privacy Policy Overview#
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to ensuring that your privacy is protected and that any personal information you provide is handled responsibly and in compliance with applicable data protection laws.
2. Information We Collect#
Personal Information Collected
We collect personal information that you voluntarily provide to us when you register for services, schedule property tours, submit inquiries, or communicate with us. This information may include:
- Name and contact information
- Email address and phone number
- Tour booking preferences
- Communication history
Automatically Collected Information
When you access our website, we automatically collect certain information about your device and browsing activity:
- IP address and browser type
- Device information
- Usage patterns and preferences
- Cookies and similar technologies
3. How We Use Your Information#
We use the information we collect for various purposes, including:
- Process tour bookings and inquiries
- Communicate about properties and services
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
5. Data Security#
We implement bank-level security measures including 256-bit SSL/TLS encryption for all data transmission. Your personal information is protected with industry-standard security protocols throughout its lifecycle.
Our security measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using the same level of security used by major financial institutions.
- Secure Storage Systems: Your data is stored in encrypted databases with access controls and monitoring.
- Regular Security Assessments: We conduct ongoing security reviews and updates to maintain protection standards.
- Employee Training: Our team is trained on data protection best practices and privacy compliance.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. SMS/Text Message Communications#
When you provide your phone number and consent to text messages through our booking form, we may send you:
- Tour Reminders: Appointment confirmations and reminders (typically 2 hours and 1 hour before your scheduled tour)
- Tour Updates: Schedule changes, cancellations, or important information about your showing
- Follow-up Communications: Post-tour feedback requests and next steps
SMS Opt-Out Options
You can opt out of text messages at any time by:
- Reply STOP: Text "STOP" to any message to immediately unsubscribe from all text communications
- Reply HELP: Text "HELP" for assistance or contact information
- Contact Us: Email privacy@havlo.group or call (832) 535-7535
Message Frequency: Message frequency varies based on your tour schedule and interactions. Standard message and data rates may apply depending on your mobile carrier and plan.
8. Your Privacy Rights#
You have certain rights regarding your personal information under GDPR, CCPA, and other privacy laws:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Rectification: Request corrections or updates to inaccurate information
- Right to Deletion ("Right to be Forgotten"): Request deletion of your personal data and behavioral tracking history
- Right to Opt-Out: Unsubscribe from marketing communications and disable behavioral tracking
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to certain types of data processing, including profiling and direct marketing
- Right to Restrict Processing: Request temporary suspension of data processing in certain circumstances
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: privacy@havlo.group
- Subject Line: "Privacy Rights Request"
- Include: Your name, email address, and specific request
We will respond to your request within 30 days. We may need to verify your identity before processing your request to protect your privacy and security.
Data Deletion Requests
When you request data deletion, we will:
- Delete all behavioral tracking data associated with your account
- Remove your personal information from our CRM system
- Anonymize any data required for legal or accounting purposes
- Confirm deletion via email within 30 days
Note: Some information may be retained if required by law, for fraud prevention, or to complete transactions you requested.
9. Children's Privacy#
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Policy Changes#
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this policy.
11. Contact Us#
If you have questions about this Privacy Policy or your personal information, please contact us:
Questions?
If you have questions about this policy, contact us:
Email: privacy@havlo.group
Phone: (832) 535-7535
Address: Havlo Property Management, Houston, TX